Our service standards

Our commitment

We are committed to providing a dedicated specialist service to give advice and assistance to all our leaseholders and shared owners. 

What you can expect from us

• We will send you a statement of your service charges every year.
• You can request a copy of a statement at other times of year by contacting our Contact Centre.
• We will send you invoices for service charges in line with the timescales and conditions set by your lease.
• We will offer a variety of payment methods that you can use to pay your service charge.