You should report repairs directly to the partnering
contractor for your area giving them specific information to direct
them to the right place.
Repairs carried out on your behalf
If we carry out repairs to your property,
building or estate that are our responsibility, we’ll recover your
proportion through service charges.
For repairs that fall within your
responsibility, you should make your own arrangements by
contracting reputable people to do the work. You will also be
responsible for the cost of any such work.
We don’t normally carry out repairs that fall
within your responsibility except in unusual situations such as a
serious water leakage that is causing damage to other properties in
your block. We’ll ask you to carry out any such repair but where
you fail to do them, we’ll carry them out on your behalf and charge