Q.Who can apply for retirement housing?
Residents should normally be of retirement age, although in some
schemes we take people over the age of 50. People who apply to us
for retirement housing should need and want the support we offer
but must be able to lead an independent life. There is usually a
waiting list and places will be offered on availability and level
Q.Does it cost more?
You pay rent as usual but there is an additional service charge
for the services and the call centre. However, if you are entitled
to housing benefit, this charge will be covered by a ‘Supporting
Q.Can I continue to keep pets?
Each retirement scheme is different and therefore residents need
to ask permission. We know it is important to many of our older
residents to have a pet so we will try to accommodate this request
were it is possible.
Q.What does the Scheme Manager do?
The Scheme Manager’s role is to support residents, encourage
independence and help organise social activities.
If necessary they will contact Social Services or other health
professionals on your behalf to arrange for additional help to be
given to you in your home. For example, meals on wheels, or help
with personal care.
Scheme Managers are not on duty 24 hours a day and do not
provide nursing or home care services.
Q.What happens in an emergency?
Each retirement scheme has a two way speech system which means
that you are able to contact the Scheme Manager in an emergency.
When your Scheme Manager is not on duty, you can still get
assistance in an emergency as your call will be diverted to an out
of hours response service.
Residents will be asked for contact information about their
relatives, friends and doctors so that they can be contacted in an
This information is passed onto the out of hours response
service so that they can get in touch with these people if need