Quick facts

With over 57,000 homes and a one hundred year history, Affinity Sutton is one of the country’s leading providers of affordable housing and a business for social purpose.

In 2011/12:

• We signed a contract with the HCA for £65m to build another 3,000 new homes between 2011-15 – one of the largest contracts in the country.
• We won What House? magazine’s Housing association of the year award.
• We won best sustainable development at our Graylingwell development in Chichester, West Sussex
• We won the BITC Big Tick award for our work Building Stronger Communities (and were reaccredited in 2012)
• Our customer satisfaction levels were over 80%
• Customer satisfaction with our repairs was at 86%
• We invested £62m in improving our existing homes
• We delivered over 2,000 new kitchens
• We delivered 2,395 bathrooms
• We delivered 2,600 boiler and heating renewals
• We delivered 4,400 electrical upgrades
• We invested over £3m in our communities and delivered over 300 community events
• We set up three new Regional Scrutiny Boards to monitor our performance and including resident members on the boards
• We helped 46 people get on the housing ladder through our innovative mortgage partnership with Santander.
• We appointed 12 Young Ambassadors who live in our estates to work with us to improve our offering to younger residents and providing these ambassadors with individual personal development plans.
• We held our first National Residents Council with over 100 of our most involved residents and plan to do so again this November.
• We invested £600,000 in working with our residents to improve the landscaping of their estates.
• We helped our residents claim £900,000 in unclaimed welfare benefits.
• We helped 350 of our residents get online through our Get Connected campaign.
• We involved 790 people in our Cultiv8 projects learning to grow their own fruit and vegetables.
• We provided support to 4000 vulnerable people helping them to live independently and manage their tenancy.
• We helped 4,000 young people in youth projects.
• We awarded 3,700 small grants to residents.
• We supported 1,325 people through our work and enterprise team
• We helped 1,000 people to obtain affordable financial products.
• We invested over £140,000 in refitting two state of the art community hubs at South Shields and Salford, providing computer facilities and training to local residents and have plans to open a fifth hub in Plymouth later this year.
• We have appointed five new welfare benefits advisers to help our residents understand the new benefit changes and help them to prepare for these by offering support to open bank accounts and set up direct debit payments.
• We introduced innovative housing products for young people, over 50s and working people priced out of the private rental market through our Rent4Less product.