Terms and conditions

I have an idea

Who is eligible?

All entrants must be Affinity Sutton residents. Employees of Affinity Sutton or any of its subsidiary companies, their families, agents or anyone else connected with this promotion are not eligible to enter. No third party entries or entries submitted by agents will be accepted.

Entering the competition

Entry completion is based on the following information being provided: name, postcode, telephone number, email (if entering online) and an idea for improving services.

Reporting housing issues

This competition should not be used to report any housing issues or our services. If the entrant wishes to report such issues, they must contact us on 0300 100 0303 or email their issue to customerservice@affinitysutton.com. Read our complaints procedure.

If we do receive any entries which are considered to be housing issues, complaints or are not fitting with the format and requirements of the competition, we will forward these on to the relevant team/member of staff for them to deal with and we will not enter them into the competition.

Ideas

We will set themes for ideas on a quarterly basis. These themes will just act as a guide to help entrants come up with ideas. If an entrants’ idea does not fit within the theme at that time, it will still be considered valid.

Each quarter, a shortlist of ideas will be presented to the panel for I have an Idea who will scope to assess whether it is feasible to deliver. Winning ideas will be those which:

• We consider will contribute to improving our services to residents.
• Can be implemented (in terms of cost, resource and regulatory requirements).
• Are not already in use by Affinity Sutton.
• Reflect our vision and values.
• Will be of benefit to a significant number of residents.

Shortlisted entrants will be contacted by telephone or email within 30 days of submitting their entry and told when their idea will be presented to the panel. The winning entrant/s will be notified no later than 30 days after the panel has identified them as a winner.

The winners

Once the panel has decided on the winning idea/s we will make sure that we can take the idea forward. A representative from the relevant team will then contact winning entrants to help implement their ideas. We will aim to implement the winning idea within 12 months of the residents being identified as a winner.

If for any reason we are not able to deliver the winning idea we will notify the resident as soon as possible.

The winners will need to be willing to participate in non-paid publicity accompanying or resulting from their winning idea.

Prizes

Winning entrants will be given the option of receiving either £50 cash for personal use, or £100 to go towards improving their community.

The £100 community cash prize can be spent on – improving the appearance of their estate, buying new furnishings or facilities for community centres, helping to start up a community group or project or making their estate more eco friendly. Our Community Investment Team will work closely with the winning entrant and their local community to help them implement it.

Further information

By entering into the competition, the entrant accepts that their idea may be used in future to improve Affinity Sutton’s services.

This is an ongoing competition. We have the right to terminate the competition at any point. If we do so, we will notify any residents whose ideas may be affected (i.e. if they’ve been previously identified as a winner/in the shortlist and their idea won’t be delivered).

By entering the competition, entrants agree to be bound by the rules and by any other requirements set out in promotional material.

Affinity Sutton’s decision is final and no correspondence will be entered into.

The promoter is Affinity Sutton, Level 6, 6 More London Place, Tooley Street, London, SE1 2DA