Involvement in tendering
Reaping the rewards of involvement
Last year we started a project
reviewing our grounds maintenance contracts for our North West
region. It was a project that we were keen to involve residents in
as well as driving value for money.
At the time we spent around £30k per year
on maintaining the grounds on the estates we were working on.
We began the project on our Manchester estates
where we surveyed some 600 properties, asking residents what they
thought of the current state of the gardens, what was working well
and what wasn’t.
Resident feedback helped us in creating the specification
detailing the expectations and requirements the contractors had to
In order to get the most out of the project,
we provide training to residents so they understand
the process and what is required of them.
The results – the preferred contractor is
looking to bring in around a 20% saving on the existing cost whilst
our residents have had the opportunity to improve the service
Richard Towes, one of our residents involved
in the process says, "As the resident on the North West ground
maintenance contract renewal project I was impressed at the
speed and quality of the whole process and the commitment of
the staff involved to deliver a better service.
"Interviewing the contractors together with
other residents was interesting and clearly helped to select
what we believe to be the best contractors to deliver a
much improved service. I am looking forward to seeing the
results of the process on the estates in the months ahead."